We are seeking a compassionate and highly-organized Administrative Assistant to join Cleveland Health and Wellness Center, a holistic mental health practice with offices in Northeast Ohio. The ideal candidate will be a fast learner who is interested in growing with the organization.

Responsibilities

• Provide outstanding administrative support to psychiatrists, therapists, and patients

• Schedule appointments for new and existing patients

• Respond to patient and staff inquiries by phone and email

• Submit insurance claims, process invoices, and assist in processing payroll

• Follow up on unpaid claims and denials

• Coordinate medication refill requests

• Customize letter templates and provide letters to patients/parents/guardians

• Print, scan, fax, and mail documents

• Comply with Health Insurance Portability and Accountability Act (HIPAA) laws

• Perform other tasks as assigned to provide excellent support for providers and a high quality of customer service for patients

Skills

• Associate's or Bachelor's degree

• Dependable and self-motivated

• Detail-oriented and highly-organized

• Compassionate to people who are coping with mental health issues

• Excellent customer service

• Able to adapt to change

• Able to work well independently and collaboratively

• Proficient with cloud-based technology for a hybrid workplace

• Ability to learn Electronic Health Record and e-Prescription software

Benefits

We offer competitive compensation, paid time off, a retirement savings match, and a great team environment

Schedule:

• Full-Time

• Monday to Friday

• 30-40 hours per week

Experience:

• Customer service: 1 year (Preferred)

Location:

• Ohio (Required)

Work Location: Remote or Hybrid

Email your resume to info@chawc.org to apply